Tuesday, January 6, 2009

Interactivity

I had an experience recently with having a dialog with a computer (robotic woman on the PayPal hotline) There wasn't any numerical options that dealt with my issue that the robotic woman was giving me. I kept saying "agent" "I want to talk to a real person" but she kept on saying "Sorry, I didn't quite understand what you said." Sometimes interactivity drives me crazy.
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1 comment:

  1. Miles InadaJanuary 7, 2009 at 9:27 AM

    a good example of non-interactivity--lol
    interesting to compare it to the real interactivity of your sauna

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